Comcast FTL!

For the record...I hate Comcast.

The problem is they have a decent product...and really have no competition. Which is really sad, because it allows them to get away with ish like this:

November 30th- Service installed, but no HDMI output from the cable box
December 6th- Total outtage (with family in town and the football playoffs on TV)
December 9th- First service call...tech says it's a problem in the neighborhood and service will be up by the end of the day. Service did not come back.
December 10th- Comcast says there was a global problem in my neighborhood, but it's been resolve. I argue my service is still out- they tell me it should be working. An hour later, there are 4 trucks in my neighborhood.
December 11th- get TV back...but it's very pixelated and sound cuts in and out. Spotty internet.
December 13th- Second tech call. Tech finds a questionable splitter and swaps it out. Service comes back strong. Attempt to hook up wireless router...doesn't work. But internet will work when hard plugged.
December 18th- bought new wireless router...everything works! Call regarding HDMI output on cable box. While on the phone, Comcast remotely resets cable box, internet stops working. troubleshoot problem...and it appears modem is bad
December 21st- third tech call. Tech tests everything and finds multiple failures. Swaps modem and box. When he leaves...everything is working. Finally!

So...exactly 3 weeks after the original install everything is working. What BS is that!? At $150 a month, I have paid almost $120 for services not rendered. Not cool.

What's worse is there are little to no options other than Comcast. DSL services are a joke. I would love satellite TV, but now they require hefty commitments and don't have the internet solutions Comcast can provide. Verizon and their FIOS seems to be a great alternative...but it isn't available in many areas at this time.

I just hate being stuck. My recommendation...if you have other alternatives, use them!